BigChange field service data drives AI-powered FM business transformation

BigChange field service data drives AI-powered FM business transformation

BigChange has announced a key business analytics development that will allow facilities management providers to access raw data collected in real-time from field service operations. When incorporated into data warehouses for processing with business data, companies can analyse enterprise-wide data using the latest artificial Intelligence (AI) tools to boost their business performance.

Enabled through a new BigChange Developer Portal, that provides a community forum and documentation for integrators, BigChange customers can take advantage of a new Data as a Service (DaaS) facility to retrieve their raw data.

Larger enterprises often use various systems, including custom-built ones, alongside BigChange’s job management solution. The BigChange DaaS allow companies to access the raw data so it can be seamlessly merged with data from other systems. With AI-enabled data analysis tools provided by systems such as Microsoft PowerBI, Panintelligence and Looker, the processing of this ‘Big Data’ is easier and companies can now see a complete picture of performance across their entire business.

The BigChange Developer Portal is designed for anyone in the tech community looking to integrate their products with BigChange, or simply connect with like-minded individuals. A DaaS Dictionary provides tools and information needed for developers to seamlessly integrate with BigChange and a ‘Discord Channel’ provides a dynamic space for developers to share knowledge, discussing challenges and brainstorming new ideas.

“In light of the recent AI Summit, it’s clear that the future of technology is not just about advancements but about integration and ethical application,” says Jonathan Isaacs, Product Marketing Manager at BigChange. “With the launch of our Developer Portal and DaaS, BigChange is at the forefront of this evolution. We’re providing the tools and platforms necessary for businesses to leverage their data in a way that is both innovative and responsible. It’s an exciting time to be part of this technological revolution.”

The BigChange DaaS, which is powered by Snowflake, allows access to data collected by BigChange from field service operations, including job, finance and tracking data, so businesses with data analytics capabilities can transform raw data into strategic insights. For those who do not have this skillset, or require immediate visual data representation, BigChange also offer pre-built dashboards.

“We see our new Data as a Service as marking a significant shift in how businesses handle and interpret data. It provides the most efficient and user-friendly platform for data access and integration and we are committed to empowering our customers to derive insightful, data-driven decisions,” says Alekhya Ankarapu, Product Manager of DaaS and the Developer Portal. “In fact, we aim to eliminate any dependency on BigChange to foster a self-reliant and innovative environment where data is not just consumed, but also understood and utilised to its full potential.”

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